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Academy & Exam OS Video Tutorial 09: Communication Hub

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Table of Contents

Tutorial 09 of 13 in the Academy & Exam OS video series · 4:18 · recorded with Academy & Exam OS 1.0.2

Watch on YouTube · All 13 tutorials in order (YouTube playlist) · Series overview

About this tutorial #

Send announcements to selected batches with the Communication Hub: compose with approved variables, review the exact audience before anything is sent, schedule or queue, check every delivery in the ledger, and see the result in a student’s inbox.

What you will learn #

  • Where the hub lives and who can use it (owners and administrators)
  • In-app inbox always; e-mail only with your own SMTP server and the student’s opt-in (no push, SMS or WhatsApp in 1.0.2)
  • Composing: title, e-mail subject, batch audience, formatted message with variables, destination button
  • Review audience: eligible students and e-mail opt-ins before queueing
  • Schedule once (resolved to UTC) or queue now — queued is not proof of delivery
  • Delivery history: channel, outcome and reason code for every delivery, with internal review notes
  • Every dispatch and outcome in Audit / Logs
  • The student’s bell, Notifications inbox and notification preferences

Chapters #

  • 0:00 Introduction
  • 0:21 The hub, its settings and e-mail
  • 1:09 Compose an announcement
  • 2:01 Review the audience, schedule or queue
  • 2:45 Delivery history and audit log
  • 3:30 What students see

Written documentation #

The written documentation is the complete, canonical reference for this topic:

Continue #

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