---
title: Downloads
description: "OsDot customers can access downloads associated with eligible purchases through the account connected to those purchases. ## Use the account linked to your purchase When looking for a download, make sure you are signed in to the same OsDot account…"
url: "https://osdots.com/docs/downloads/"
updated: "2026-10-24"
category: "Orders, Renewals & Downloads"
---

# Downloads

OsDot customers can access downloads associated with eligible purchases through the account connected to those purchases.

## Use the account linked to your purchase

When looking for a download, make sure you are signed in to the same OsDot account that was used for the relevant purchase.

Download access depends on what your account is entitled to receive.

## Free downloads

Free downloads are limited to products that OsDot Solutions has intentionally included in the **Free Downloads** offering.

These may include selected free, lite, trial, or promotional products. Not every OsDot product is available as a free download.

## Paid software downloads

Downloads for paid software depend on the purchase and account entitlement associated with that product.

Availability of updates may also depend on the applicable updates and support entitlement. Standard OsDot commercial software normally includes one year of updates and support, while the software usage license itself may remain perpetual where applicable.

## A downloaded file does not define your license rights

Possessing a downloaded software file does not create or expand software license rights.

Your rights are determined by the license purchased for that product, including any applicable installation, activation, commercial-use, or reseller rights defined by that license.

## If a download is missing

If you expect a download but cannot find it, first confirm that you are signed in to the correct OsDot account associated with the relevant purchase.

If the expected download is still unavailable, contact OsDot Support with the relevant purchase or account information needed to identify the issue. Do not send passwords, private keys, API secrets, or other sensitive credentials.