---
title: Handyman Booking OS support and services
description: "What the documentation and Priority Support cover, and the separate services: installation and the Android and iOS build."
url: "https://osdots.com/docs/handyman-booking-os-support-and-services/"
updated: "2026-11-03"
category: Product Documentation / Handyman Booking OS by OsDot™
---

# Handyman Booking OS support and services

## Help yourself first

- This documentation: [First set-up](https://osdots.com/docs/handyman-booking-os-first-admin-and-configuration/), [Troubleshooting](https://osdots.com/docs/handyman-booking-os-troubleshooting/) and the chapter of the part you are working on.
- **System → Before you go live** — what the server still needs.
- **Business → Messages** — what happened to every message.
- **System → About this software** — the product, its version and package, and this installation's version, mode and environment.

## Support and services are different things

|  | What it is | Examples |
| --- | --- | --- |
| **Support** | Help with the software as it ships: how a feature works, a question about this documentation, a problem you think is a defect | "A worker linked under Workers' sign-in sees no jobs"; "the Updates page says the update did not complete" |
| **Services** | Work done for you, bought separately | **Installation** — we install it on your hosting; **Android Build & Deployment** and **iOS Build & Deployment** — we build and publish your app under your own developer accounts; custom work by **Request a Quote** |

What support includes for your edition, and for how long, is on the store's product page of your purchase. The services and their prices are on the store too.

## When you ask for help

Include:

1. the version from **System → About this software** and the package (from the package's name or `manifest.json`);
2. what you did, step by step, the page's address and the time;
3. what you expected and what you saw (the exact words of a message, or a screenshot without personal data);
4. what you have already tried from [Troubleshooting](https://osdots.com/docs/handyman-booking-os-troubleshooting/).

Never send a password, a key, a token, the content of `config/app_local.php` or a customer's personal data.