---
title: How reviews work in Salon Booking OS
description: "After a completed appointment, the client is asked by e-mail for a review. The review shows on your website’s reviews page and in the homepage’s “What customers say” once it is published."
url: "https://osdots.com/docs/salon-booking-os-reviews/"
updated: "2026-11-01"
category: Product Documentation / Salon Booking OS by OsDot™
---

# How reviews work in Salon Booking OS

After a completed appointment, the client is asked by e-mail for a review. The review shows on your website's reviews page and in the homepage's "What customers say" once it is published.

## How a client writes a review

- **After a completed appointment** — once the appointment is marked **Completed** — the client gets an e-mail with a link to a short form: stars for the service (required), stars for the stylist when one stylist did the appointment (optional), and an optional text of up to 2,000 characters.
- **Signed in**, a client also finds **Write a review** on a completed appointment under **My bookings**. Their own reviews are under **My reviews** in their account menu, each with its state; **Delete** removes one.

The link in the e-mail opens the page **Write a review**. After sending, the client sees a thank-you page, and the review waits for you under **Reviews → Reviews**.

## Publishing, answering and hiding

Open **Reviews → Reviews** (the owner). The reviews are grouped as **Waiting to publish**, **Published** and **Hidden**, each with its ratings, its text, its author and what it is about.

- **Publish now** publishes a waiting review. Under **Settings** you also choose how many days a review waits before it publishes.
- To hide a review, choose a reason under **Hide because** — **Abusive or hateful**, **Personal data**, **Not about the service or product** or **Unlawful content** — and choose **Hide**. **Show again** brings it back.
- **Reply in public** adds your salon's answer under the review: write it and choose **Save the reply**. **Remove the reply** takes it away.

**Settings**, at the bottom of the same page:

- **Ask every customer for a review after a completed appointment or a delivered order** — on or off (on for a new site).
- **Days before a review publishes itself (0: at once)** — 0 to 14 (7 on a new site).
- **How reviews are checked (shown on the public page)** — your note on the public page. A new site starts with a note of its own; change it to your own words if you like, but keep it true.

Choose **Save the settings**. Publishing after the waiting days needs the scheduled task (see **Scheduled tasks (cron)**).

## A stylist's own ratings

A stylist sees the ratings clients gave them under **Reviews → My ratings**, with the reviews they come from, once their sign-in is linked to their stylist record (see **Your team's sign-ins**). The same page has **Show my rating on the website** and **Stop showing my rating**.

## Where reviews show

Published reviews show on:

- the page **Reviews** (`/reviews`), with every published review and the average;
- the home page's section **What customers say**, with your figures and the newest reviews. It is listed on **Website → Homepage** as the section *Reviews*; untick **Shown on the homepage** there to leave it out.

The page **How reviews are checked** (`/reviews/how-we-check`) shows your note.

When the home page's hero is set to **Side by side**, it can also show a badge with your rating and the number of published reviews (see **The website, the team and your profile**).

On the public demo, the demo's reviews are each marked "Demo review".