---
title: Understanding product packages
description: "An OsDot purchase can involve several separate components: the software itself, the license tier selected for that software, optional professional services, an optional Priority Support plan, and—in some cases—advanced customization. Understanding these parts helps clarify what you are buying and…"
url: "https://osdots.com/docs/understanding-product-packages/"
updated: "2026-10-24"
category: Getting Started
---

# Understanding product packages

An OsDot purchase can involve several separate components: the software itself, the license tier selected for that software, optional professional services, an optional Priority Support plan, and—in some cases—advanced customization.

Understanding these parts helps clarify what you are buying and which rights or benefits apply.

## Software product

The **software product** is the OsDot application or software being purchased.

A software product may be offered with more than one license tier. The product itself and the license rights selected for it should be considered separately.

## Software license tier

OsDot Solutions currently uses three standard commercial software license tiers:

- **Single Site Personal / Business** — intended for one permitted production installation
- **Multi-Site Commercial** — intended for multiple permitted installations up to the applicable finite activation limit and may support eligible client deployments where allowed
- **Non-Transferable Resell Rights + White-Label** — provides the broadest standard branding and resale permissions, subject to the applicable product and license restrictions

Each tier has different deployment, resale, and activation rights.

You can review the license tiers in [Single Site license](https://osdots.com/docs/single-site-license/), [Multi-Site Commercial license](https://osdots.com/docs/multi-site-commercial-license/), and [Resell Rights and White-Label license](https://osdots.com/docs/resell-rights-and-white-label-license/).

## Optional professional services

A purchase may also include optional professional services or add-ons that are separate from the software product and license.

Examples may include:

- installation
- logo or branding work
- color or UI branding
- Android deployment
- iOS deployment
- configuration services
- migration assistance
- other professional services

## Advanced customization

Requests such as custom features, major design changes, integrations, workflow modifications, data migration, bespoke development, or other work outside the standard product or predefined services are treated as **advanced customization**.

Advanced customization is handled through a **Request a Quote** process. Pricing and delivery depend on the scope and complexity of the requested work.

## Think of the package as separate layers

A simple way to understand an OsDot purchase is:

**Software product** → what application you are buying
 **License tier** → how that software may be deployed or resold
 **Priority Support** → optional yearly plan for personal technical help
 **Professional services** → separately selected service work
 **Advanced customization** → custom work quoted according to scope

The rights and entitlements for each layer remain separate unless the applicable product or purchase terms explicitly state otherwise.