FAQ
OsDot software is sold in three editions, each with full source code and a perpetual licence. Single Site covers one production installation for your own personal or business use. Multi Site covers up to five production installations, for your own business or for your clients. Reseller / White-Label lets you rebrand the product and resell it to your own customers; it has no licence key, and the reseller right itself is non-transferable. Single Site and Multi Site do not include resale rights.
Single Site and Multi Site installations of the web application are activated with the licence key from your order, usually in the installer’s licence step. Single Site allows one active production installation and Multi Site up to five; you can deactivate an installation to free its slot, for example when you move to a new server. The Reseller / White-Label edition has no licence key and no activation. The mobile app built from the included Flutter source does not use an activation, and the limit counts installations, not users, students or records. Follow the activation guide in your product’s documentation for the exact steps.
Moving a licensed OsDot installation to a new production domain, server or host should be handled so the replacement installation stays within the limits of your purchased license. The recommended sequence is to prepare the new environment, back up your application and data, deactivate or release the license on the old production installation where supported, move or install the product, activate the license on the new installation, and verify it before retiring the old environment. Moving does not change your license rights or activation limit, and an automatic license reset or domain transfer should not be assumed. If you can no longer access the old installation, contact OsDot Support for guidance.
Approved local, staging or test installations may be treated differently from counted production activations where the OsDot licensing configuration for the product and environment permits it. This is not a guarantee that every test domain, subdomain, server or publicly accessible installation will be excluded from the production count. Staging or testing environments must not be used to bypass production activation limits, and if you are unsure how an environment will be treated, contact OsDot Support with the product and environment details.
No. OsDot software licences are perpetual: the software keeps working without any further payment. Normal software updates and published security and defect fixes are available to licensed customers through the download in your account, with no time limit. The optional Priority Support plan renews yearly, but when it ends only personal technical support stops; your licence, your installed software and your access to normal updates continue. A perpetual licence is not a promise of new features or of compatibility with every future server or app-store requirement.
Sign in to the same OsDot account you used for the purchase, then look in the area of your account where purchases, orders, downloads or license information are shown for that product. Exact labels can change, so follow the options currently shown in your account and use the license information for the specific product and license tier you bought. Keep license keys confidential and never post them publicly or include them in public screenshots. If something is missing, confirm you are signed in to the correct account, then contact OsDot Support with your order details.
Yes, with the Reseller / White-Label edition. It lets you rename and rebrand the product, change its code and design, and sell installations, usage rights and apps of your edition to your own customers under your own terms. It has no licence key or activation; its conditions are in RESELLER-LICENSE.html in the download. The reseller right itself is non-transferable: your customers get a licence to use the copy you supply, not the right to resell it. You support your own customers, and white-labelling does not transfer ownership of the OsDot software. Single Site and Multi Site do not include resale rights.
Every licence includes Self-Service support at no charge: the documentation, video tutorials and AI support assistant, normal updates and published security and defect fixes, and help with orders, payments, downloads and licence keys. Personal technical help with installing, configuring or troubleshooting the software is available through Priority Support, an optional yearly plan (USD 97 per year). Your support choice never affects your licence or your updates. Custom development, server administration, third-party services and app-store publishing are outside both options; installation and Android or iOS build and deployment are offered as separate paid services. When you ask for help, never send passwords, private keys or API secrets.
Because our software is delivered instantly as full source code, software sales are final once you download the files or activate the licence key. We still give a full refund within 14 days if you have not downloaded or activated anything; if a download or key is not delivered, or a file is broken, and we cannot fix it; if a reproducible defect stops a core documented feature on a server that meets the System Requirements and we cannot fix it within 14 days; and for duplicate or wrong-edition orders. Priority Support is refundable within 14 days if unused, and professional services before work starts. Please ask any pre-sale question at mail@osdots.com before you buy.
Requirements vary by product, so always check the System Requirements and Installation documentation for the specific software you purchased; there is no single PHP version, database version or server specification for every OsDot product. A typical OsDot PHP/MySQL web application may need a supported PHP version, a compatible MySQL-family database where required, HTTPS/SSL for production, the required PHP extensions, sufficient resources, and cron support if the product uses scheduled jobs. Shared hosting may suit some products if it meets all of their requirements, while a VPS, cloud or managed server may be more appropriate when more resources or server-level configuration are needed.
Hosted Plans
All Hosted Plan help: Hosted Plans docs
We install, host and update an OsDot product for you. You get the admin login and run your business from the admin panel; we look after the hosting.
Usually within 24 hours of your order. We set it up by hand, then e-mail you your admin address, your username and a link to set your own password.
No. If you can use a website's admin panel, you can run your Hosted Plan.
$12 a month or $120 a year per product. Setup is free during our launch offer. App setups are extra; your own domain, if you want one, comes from any domain registrar.
Yes. Start on the free temporary address, then point your domain to us with one DNS change. We send you the exact record and set up SSL for it.
No. A Hosted Plan includes the admin login only. For the full source code, choose Buy & Own.
Your plan renews each month or year at the then-current price until you cancel. You see every renewal in My Account.
Your plan goes on hold. If it is still unpaid after 7 days, your site is suspended and your data is kept. Pay, and we restore it within 1 business day.
Yes, any time in My Account → Subscriptions. Your site runs to the end of the paid period. Ask for your data export before it ends, or within 30 days afterwards.
Yes. Buy the edition you need, and we give you your data export to take to your own hosting.
Yes, after your plan starts, as its own checkout: Android app setup $97, iOS app setup $147. Google Play's and Apple's own fees are paid by you to them.
On our hosting provider's servers in the United States. Your payment and SMS services stay on your own accounts. Your site's e-mails go out through OsDot's mailbox by default, or through your own e-mail service at any time.
