OsDot Support Center
How can we help you today?
Search the knowledge base, ask our AI assistant, or open a ticket with the team. Help for installation, licences, downloads and every OsDot product is in one place.
Get help your way
Four ways to reach us, from fastest to most detailed
Most questions are answered in seconds by the AI assistant or the docs. For anything specific to your installation, open a ticket and a developer will pick it up.
Chat with AI assistant
Ask PurioChat, our AI assistant, anything about products, licences, installation or your order. It searches our docs and catalogue and answers straight away.
Knowledge base
Step-by-step guides for installation, hosting, licensing, downloads, white-label rights and common errors.
Submit a ticket
Technical help with your purchased OsDot product. Log in, open a ticket, and follow every reply from your account.
Contact us
Questions before you buy, custom development, reseller partnerships or anything else for the team.
Knowledge base
Browse help topics
Getting Started
Create your account, find downloads and licence keys, and understand what's in each product package.
Installation & Hosting
Server, PHP and MySQL requirements, uploading files, database setup, SSL, cron jobs and permissions.
Licensing & Activation
Licence tiers, activation limits, staging installs, and how updates and support periods work.
Troubleshooting
Fixes for blank pages, 500 errors, database, login, email, upload, payment and Flutter API issues.
Orders, Renewals & Downloads
Order history, invoices, Priority Support renewals and re-downloading your files.
White-Label & Reseller
What white-label and resell rights allow, branding rules, client deployment and what's prohibited.
Watch Product Tutorials
Watch step-by-step video guides covering installation, setup and everyday product features.
Every OsDot product
Product support
Self-Service Support
Included with every OsDot product licence. The customer documentation, the normal software updates through the product download in your osdots.com account, and critical security and product-defect fixes as published by OsDot Solutions.
Documentation and normal software updates remain available without Priority Support.
Priority Support — $97/year per product
Optional. Personal help with standard installation, configuration and update issues, within the existing support-policy scope.
Your licence and normal software updates do not depend on keeping Priority Support active.
Services — we do it for you
One-time, per installation or per app. We install your OsDot product on your hosting, or build and publish its mobile apps to your own Google Play and App Store accounts. We never ask for your passwords.
Popular articles
Answers customers look for most
Before you open a ticket
Get a faster fix
Include these details in your ticket and we can usually solve it in the first reply:
- Your order number, or the email you bought with
- Product name and version (for example, Academy & Exam OS 1.1.0 or Salon Booking OS 1.0.0)
- Your hosting type plus PHP and MySQL versions
- What you expected to happen, what happened instead, and the steps to reproduce it
- Screenshots, the exact error message or a server error log
- Whether it happens on the web app, the mobile app or both
Please don’t share passwords or full licence keys in the chat widget. Use a ticket for anything confidential.
Still stuck? We're here to help.
Our AI assistant is available around the clock, and our team replies to tickets during business days.
