Refund Policy

Last updated: 8 November 2026

This Refund Policy explains when OsDot Solutions (“OsDot”, “we”) refunds purchases made on osdots.com. It is part of our Terms of Service.

In short: our software is delivered instantly as full source code, which cannot be “returned”, so software sales are final once the files are downloaded or a licence key is activated. We still refund fairly when something is our fault, when you have not used the purchase, or when you bought the same thing twice. The details are below.

1. Try before you buy

Every product has documentation, video tutorials, System Requirements and, where available, a live demo. Please check them, and ask us any pre-sale question at mail@osdots.com, before you buy. Most refund requests we see come from a server that does not meet the requirements, which we cannot treat as a defect.

2. Software editions (Single Site, Multi Site, Reseller / White-Label)

Software sales are final once you have downloaded the files or activated the licence key, except in the cases below. In each case, ask within the time shown, counted from the date of your order.

For a refund after download, you must deactivate every installation (Single Site and Multi Site) and delete all copies of the software, and confirm this to us in writing. The licence and its key are then cancelled and may no longer be used. The same applies to a Reseller / White-Label edition and to any copies you have made of it.

We cannot refund software when

• you have downloaded or activated it and simply changed your mind or no longer need it;
• your hosting or server does not meet the published System Requirements;
• the problem is caused by a third-party service, plugin, theme or hosting setting outside the product, or by code you or others have modified;
• you expected a feature, integration or service that the product page and documentation do not describe;
• you need personal technical help that your support option does not include (see section 6 of the Terms);
• an app store rejects or removes an app you published yourself;
• the product page says a specific limitation applies, for example an untested platform.

3. Priority Support (yearly)

• Within 14 days of buying or renewing Priority Support, you get a full refund if you have not opened any support request during that period.
• After that, or once you have used it, the current year is not refundable. You can cancel at any time in My Account, which stops the next renewal.
• If we cannot provide the support we promised, for example because we stop offering Priority Support for your product, we refund the unused part of your year.

4. Hosted Plans

• Before we start setting up your site: full refund of your first payment, on request.
• Within 14 days of your first payment, once your site is set up: refund of the plan price.
• Renewals: a monthly renewal is not refundable; a yearly renewal is refundable in full within 14 days of the renewal date.
• If we cannot set up or keep running your site for a reason on our side: refund of the unused part of the period you have paid for.
• App setups follow section 5, Professional services.
• Cancelling: at any time in My Account → Subscriptions. Your site keeps running until the end of the paid period, and nothing is refunded for that period except as above.
• Your data export: ask for it before your plan ends or within 30 days afterwards. We send it within 5 business days, free of charge. The export is your data: your site’s database and the files you uploaded (such as images and documents); it does not include the product’s software.

5. Professional services (Installation, Android and iOS Build & Deployment, other services)

• Before we start work: full refund on request.
• If we cannot complete the service for a reason on our side, including if we cannot produce a working iOS build of your version: full refund.
• If you do not give us the access or information we need within 30 days of our request: we may close the service and refund it in full.
• After the service is delivered: no refund. If something we did does not work, tell us within 30 days and we will put it right at no charge.
• App-store fees, developer-account fees and the stores’ review decisions are outside our control and are not grounds for a refund of a delivered service. See section 7 of the Terms of Service.

Custom work agreed through a written quote follows the refund and payment terms in that quote.

6. Pro membership (closed)

The Pro membership programme closed on 24 October 2026 and is no longer sold.

7. Free products

Free downloads cost nothing, so there is nothing to refund.

8. How to request a refund

E-mail mail@osdots.com or open a ticket through the Support page with:

• your order number and the e-mail address on the order;
• what you are asking for and why;
• for a defect: the product version, your server details (PHP and database versions), the steps that reproduce the problem and any error messages.

We aim to reply within two business days. Please give us the chance to fix the problem: most issues are solved quickly, and a fix is usually faster for you than a refund and a new purchase.

9. How refunds are paid

Approved refunds go back to the original payment method, in the currency you paid, through the same payment provider (for example PayPal). We refund the full amount we received for the refunded item. The time it takes to reach your account depends on the provider and your bank, usually 5 to 10 business days. We cannot refund any difference caused by currency exchange rates or by fees your bank or card issuer charged you.

10. Chargebacks and payment disputes

Please contact us before opening a payment dispute; we answer every request. If a payment is disputed or charged back, the licence keys and downloads of that order are suspended while the dispute is open, and cancelled if the payment is reversed.

11. Your statutory rights

Most of our customers buy for their business. If you are a consumer in a country that gives a legal right to cancel online purchases (for example in the European Union or the United Kingdom), that right does not apply to digital content once its supply has started with your consent. By downloading the files or activating the licence key, you ask us to supply the digital content immediately and acknowledge that you lose that cancellation right. Nothing in this policy removes any other right you have under the consumer law of your country that cannot be excluded by contract.

12. Changes to this policy

The policy published when you placed your order applies to that order. We may update it for future orders and will change the date at the top of this page when we do.

13. Contact

OsDot Solutions, India · mail@osdots.com · osdots.com/support