Salon Booking OS support options and policy

OsDot Solutions offers two support options for Salon Booking OS by OsDot™. The choice affects personal technical support only; it never affects the software license of the installed product or your access to the normal product downloads.

The software license does not expire when support expires #

The software license you purchased is a perpetual usage license under its tier terms (see LICENSE.html). Priority Support is a separate, optional entitlement. When a Priority Support period ends, or if you never buy it, the installed software keeps its license and keeps running, and the normal product downloads made available to licensed customers stay available. Nothing in the software checks the support status, and support expiry is never represented as an expiry of the software license.

Self-Service — no charge #

Included automatically with the software license, without time limit:

• the perpetual software usage license;
• the customer documentation (this documentation set);
• the normal software updates made available to licensed customers through the product download in your store account;
• applicable critical security and product-defect fixes, as published by OsDot Solutions;
• no personal technical support;
• no custom development;
• no server administration.

Priority Support — optional, USD 97 per year #

An optional yearly plan you may add, renew or let lapse at any time; it is never required, and the software license does not depend on it. It adds, while the subscription is active:

• personal technical product support through the OsDot Solutions support channel;
• priority handling of your requests within the approved support scope;
• assistance with standard product installation, configuration and update issues within that scope.

Priority Support does not include:

• custom development (customisation is offered separately as a quoted service);
• server administration;
• third-party hosting administration;
• unlimited consulting.

If Priority Support expires or is never purchased #

• The software license continues.
• The installed software continues to work.
• Licensed software downloads and updates remain available through the normal product download.
• Only the Priority Support entitlement ends.

What is out of scope for both options #

• Hosting, DNS, e-mail deliverability and TLS certificates of your provider.
• Third-party services you connect (payment providers, the SMS provider, Firebase, Google, SMTP) and their fees.
• Store deployment of the customer app under your own developer accounts (offered as separate services).

Where to get support #

Support requests go through osdots.com. Include your product version (VERSION), the package name (SalonBookingOS-Web-v1.0.0.zip) and, for installation problems, the relevant lines of Web/storage/install/install.log (it contains no secrets).