Handyman Booking OS support and services
Help yourself first #
- This documentation: First set-up, Troubleshooting and the chapter of the part you are working on.
- System → Before you go live — what the server still needs.
- Business → Messages — what happened to every message.
- System → About this software — the product, its version and package, and this installation's version, mode and environment.
Support and services are different things #
| What it is | Examples | |
|---|---|---|
| Support | Help with the software as it ships: how a feature works, a question about this documentation, a problem you think is a defect | "A worker linked under Workers' sign-in sees no jobs"; "the Updates page says the update did not complete" |
| Services | Work done for you, bought separately | Installation — we install it on your hosting; Android Build & Deployment and iOS Build & Deployment — we build and publish your app under your own developer accounts; custom work by Request a Quote |
What support includes for your edition, and for how long, is on the store's product page of your purchase. The services and their prices are on the store too.
When you ask for help #
Include:
- the version from System → About this software and the package (from the package's name or
manifest.json); - what you did, step by step, the page's address and the time;
- what you expected and what you saw (the exact words of a message, or a screenshot without personal data);
- what you have already tried from Troubleshooting.
Never send a password, a key, a token, the content of config/app_local.php or a customer's personal data.
