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Understanding product packages

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An OsDot purchase can involve several separate components: the software itself, the license tier selected for that software, optional professional services, an optional Priority Support plan, and—in some cases—advanced customization.

Understanding these parts helps clarify what you are buying and which rights or benefits apply.

Software product #

The software product is the OsDot application or software being purchased.

A software product may be offered with more than one license tier. The product itself and the license rights selected for it should be considered separately.

Software license tier #

OsDot Solutions currently uses three standard commercial software license tiers:

  • Single Site Personal / Business — intended for one permitted production installation
  • Multi-Site Commercial — intended for multiple permitted installations up to the applicable finite activation limit and may support eligible client deployments where allowed
  • Non-Transferable Resell Rights + White-Label — provides the broadest standard branding and resale permissions, subject to the applicable product and license restrictions

Each tier has different deployment, resale, and activation rights.

You can review the license tiers in Single Site license, Multi-Site Commercial license, and Resell Rights and White-Label license.

Optional professional services #

A purchase may also include optional professional services or add-ons that are separate from the software product and license.

Examples may include:

  • installation
  • logo or branding work
  • color or UI branding
  • Android deployment
  • iOS deployment
  • configuration services
  • migration assistance
  • other professional services

Advanced customization #

Requests such as custom features, major design changes, integrations, workflow modifications, data migration, bespoke development, or other work outside the standard product or predefined services are treated as advanced customization.

Advanced customization is handled through a Request a Quote process. Pricing and delivery depend on the scope and complexity of the requested work.

Think of the package as separate layers #

A simple way to understand an OsDot purchase is:

Software product → what application you are buying
License tier → how that software may be deployed or resold
Priority Support → optional yearly plan for personal technical help
Professional services → separately selected service work
Advanced customization → custom work quoted according to scope

The rights and entitlements for each layer remain separate unless the applicable product or purchase terms explicitly state otherwise.

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