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Orders

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OsDot orders record purchases made through your OsDot account. When reviewing an order, use the account associated with the original purchase.

What an order may contain #

Depending on what was purchased, an order may include one or more of the following:

  • OsDot software products
  • Priority Support subscriptions
  • optional professional services or add-ons

These items can appear in the same customer account or purchase record, but they remain separate in purpose and entitlement.

Professional services may be priced separately #

Professional services and add-ons are separate from the software product price and may appear as separate items in an order.

Examples can include installation, branding, deployment, configuration, migration, customization, or other professional services.

If an order appears missing or incorrect #

First confirm that you are signed in to the correct OsDot account associated with the purchase.

If the order still appears missing or incorrect, contact OsDot Support and provide the relevant order information needed to identify the purchase and issue.

Never provide your password, payment-card credentials, private keys, API secrets, or other sensitive authentication information in a support request.

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